Training Specialist - E-Commerce - 18 Month Contract

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As an Implementation Specialist, you will travel across Canada to facilitate training in PC Express departments to introduce new initiatives and to promote continuous improvement with existing processes. The Implementation Specialist ensures a consistent colleague and customer experience by driving operational efficiency within PC Express. They work closely with in-store teams and Loblaw Digital operations teams to provide effective feedback that shapes our best practices. Your attention to detail, comfort with change management principles, and knowledge of our in-store PC Express operations is critical to ensure success against our annual business priorities.

Please note that this is a 18 month contract opportunity

What you’ll do

• Facilitate in-person training sessions on a variety of topics, including but not limited to department best practices, scheduling, and introducing new technology or processes to the department.
• Develop and maintain training materials, including execution guides, SOPs, and presentations, to support store projects and programs as needed.
• Build strong relationships with stakeholders including Product Managers, UX Design, HR, Learning and Development, Operations/Continuous Improvement, and Store Teams to ensure alignment on training programs and outcomes.
• Provide insight during the planning stage of new programs that drive labour efficiency and on-shelf availability.
• Perform needs analysis to determine full scope of training required.
   

Does this sound like you?

• Energetic, self-starter with strong presentation and consultative skills a must
• Ability to work both independently and in a collaborative manner in a changing environment
• Ability to handle multiple priorities and projects at a time
• Able and willing to travel within Canada as needed (approx. 50%)
• Strong organizational and time management skills
• Curious mindset with strong problem-solving ability
• Excellent listening and communication skills, both written and oral
• Proficiency in Microsoft suite
• Ability to analyze data to influence an outcome or action plan
• Understanding and genuine concern for meeting the needs of the customer/colleague
• 3 years supervisory/management experience a plus

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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