Technical Lead, Colleague Implementation & Support
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of Canada’s most game-changing retail solutions, giving our customers the ability to live their lives well.
Come work with a team that values diverse ideas, fosters a culture of inclusion and develops our talent from within. Loblaw Technology gives you the chance to excel, and helps you to strive for success in a big way. Keep reading to learn more!
Technical Team Lead, Colleague Implementation and Support.
Brampton, ON
In this role, you will lead and support a highly skilled technical team responsible for the administration, configuration, and ongoing management of Microsoft Intune and Omnissa Workspace ONE across the organization.
As a Technical Team Lead, you will play a key role in overseeing modern endpoint management platforms, ensuring devices are securely provisioned, compliant, and effectively managed throughout their lifecycle.
You will drive operational excellence across both Intune and Workspace ONE environments, optimizing policies, application deployments, device compliance, and patching strategies. You will also ensure seamless support for colleagues by maintaining a stable, secure, and well-governed endpoint ecosystem.
What You’ll Do:
Manage the design, configuration, and administration of endpoint management platforms including Microsoft Intune and Omnissa Workspace ONE (UEM), ensuring secure, scalable, and compliant device management
Architect and maintain device enrollment strategies (Autopilot, DEP/ABM, Android Enterprise) across Windows, iOS, macOS, and Android platforms
Develop and manage configuration profiles, compliance policies, conditional access integrations, and security baselines aligned with organizational and cybersecurity standards
Package, deploy, and manage applications using Intune (Win32 apps, Microsoft Store apps, LOB apps) and Workspace ONE (App Volumes, Workspace ONE Apps), including versioning and lifecycle management
Implement and maintain patch management and update strategies (Windows Update for Business, macOS/iOS updates, Android patching) to ensure device health and compliance
Integrate endpoint management platforms with identity providers such as Azure AD (Entra ID), including Conditional Access, MFA, and Zero Trust security models
Monitor platform performance and device compliance using reporting tools, dashboards, and logs (Endpoint Analytics, Workspace ONE Intelligence) and take proactive remediation actions
Automate routine administrative tasks using scripting (PowerShell, Bash) and leverage APIs/Graph API for Intune and Workspace ONE automation and reporting
Lead incident response and troubleshooting efforts for endpoint-related issues, including device enrollment failures, application deployment issues, policy conflicts, and connectivity problems
Collaborate with security, network, and infrastructure teams to ensure endpoint configurations align with enterprise architecture and security frameworks
Establish and maintain documentation, runbooks, and standard operating procedures for endpoint management and support processes
Provide technical leadership and mentorship to team members, guiding best practices in endpoint engineering, troubleshooting, and service delivery
What You Bring:
5+ years of hands-on experience with enterprise endpoint management platforms, including Microsoft Intune and/or Omnissa Workspace ONE (UEM)
Strong expertise in device enrollment methods and provisioning (Windows Autopilot, Apple Business Manager/DEP, Android Enterprise – Fully Managed, Work Profile, COPE)
Deep knowledge of mobile device management (MDM) and mobile application management (MAM) concepts, policies, and security controls
Experience configuring and managing compliance policies, configuration profiles, and Conditional Access policies integrated with Microsoft Entra ID (Azure AD)
Proficiency in application packaging and deployment, including Win32 app packaging (IntuneWin), MSI, scripting installs, and Workspace ONE application distribution
Strong understanding of endpoint security principles including encryption (BitLocker, FileVault), Defender for Endpoint integration, certificate-based authentication, and Zero Trust architecture
Experience with scripting and automation using PowerShell (required), with additional experience in Bash or Python considered an asset
Hands-on experience with patch management and update rings (Windows Update for Business), as well as OS update policies for Apple and Android devices
Strong troubleshooting skills across Windows, macOS, iOS, and Android platforms, including log analysis and root cause identification
Knowledge of identity and access management, including SSO, SAML, OAuth, and integration with enterprise applications
Experience working within ITIL frameworks, including Incident, Problem, and Change Management processes
Familiarity with endpoint analytics and reporting tools (Endpoint Analytics, Workspace ONE Intelligence, Log Analytics, SIEM integrations)
Strong communication and leadership skills, with experience mentoring junior engineers and collaborating across cross-functional teams
What Loblaw Offers You
We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.
Here, you will find a great team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.
Loblaw colleagues also enjoy:
Work Perks Program
On-site gym (no charge!), Basketball & Volleyball courts, Ice Rink, Dry Cleaning services (1PCC Office)
Tuition Reimbursement & Online Learning
Pension & Benefits
Paid Vacation
If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.
Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.
We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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