Store Manager

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Role Responsibilities:

• Implement and drive all centrally developed programs and processes including control standards (inventory, Health & Safety, product recalls, food safety, etc.) and merchandising and operational programs and processes within the store to ensure effective implementation and sustained on-standard performance.
• Ensure team is focused on delivering daily and seasonal execution plans and activities.  This includes ensuring all departments are to standard on cleanliness, product displays and merchandising, signage, labour planning, product availability, ordering, ad item maintenance, and are focused on reducing shrink while meeting customer expectations and demand.
• Accountable for achieving store sales and P&L targets.  Conduct Store P&L analysis on a period basis and engage all Managers in the development and execution of action plans to address opportunities to drive sales and reduce costs including product ordering, shrink, labour management, supply costs, etc.
• Responsible for the achievement of satisfactory scores on all store audits including Food Safety, Health & Safety, etc.
• Promote/support superior customer relations and provide customers with an exceptional shopping experience and engage all Managers in the development and execution of action plans to address customer satisfaction issues and opportunities.
• Monitor the competitive environment in the immediate vicinity of the store and recommend actions to the District Manager that will drive sales, profitability, and customer satisfaction.
• Build sustainable, long-term relationships with the community through strategic funding of community programs, event planning support for local groups, etc.
• Partner with all Managers within the store to conduct resource planning for all departments to recruit and train new and existing colleagues.  This includes ensuring that all new hires receive training, coaching and provided with ongoing development as required to meet or exceed the performance requirements of their role.
• Own personal development to enhance leadership skills to support colleagues.
• Meet and/or exceed targets on colleague engagement surveys and retention excellence scorecard.

• As the main point of contact for all store colleagues, the Store Manager owns the end-to-end colleague lifecycle with a focus on creating a positive colleague experience.
• Partner with Human Resources, Labour Relations, Health & Safety, Medical Services and People Services (Payroll, CIC, Benefits), as required for guidance in the following areas:
  • Partner with HR to provide strategic guidance to on all aspects of the colleague lifecycle including engagement, talent, performance mgmt., compliance, rewards, development, culture and DE&I.
  • Working with Store Leaders to monitor absenteeism and prepare absence management letters with guidance from the HRBP.
  • Own leading and completing non-violence, harassment & discrimination investigations with guidance from HR/LR.
  • Owning investigations related to grievances with support from Labour Relations
  • Lead progressive discipline process for unionized colleagues before termination with support from Labour Relations.
  • Work directly with Labour Relations on managing grievances
  • Supporting colleagues with general inquiries pertaining to payroll, benefits etc. and work directly with payroll to resolve overpayments and/or any issues resulting from a payroll audit.
• Partner with Medical Services for support and guidance on all non-occupational accommodations (unionized and non-unionized colleagues), absences from work due to medical reasons (STD/LTD), referrals to the Employee Assistance Program for behaviour and conduct issues in the workplace, alcohol and drug policy violations, mental health in the workplace, critical incident response and public health concerns.
• Partner with the Health & Safety Business Partner on all occupational injuries & accommodations.

Role Requirements:

• 5 years management experience in a large format retail or Grocery environment.
• Strong analytic skills and financial acumen to deliver consistent outstanding business results everyday.
• Exceptional customer service skills and a talent for building customer loyalty.
• The ability to lead, coach and motivate colleagues with diverse personalities and styles. 
• Adaptable to set and prioritize work with for store management team and colleagues.
• Communicates with clarity, both written and verbally in one to one or group situations.
• Moderate/advanced computer skills to produce and interpret reports, documents and presentations.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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