Technology

Staff Developer, Customer Identity

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At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As a Staff Developer on the Customer Identity team, you will help shape the architecture and evolution of the systems that power authentication, authorization, customer identity, and profile services across Loblaw’s digital ecosystem. You will operate as a technical leader within the domain, partnering with engineering managers, product leaders, and platform teams to design scalable systems and drive technical direction. This role is primarily backend-focused, but we value engineers who are comfortable working across the stack — including API orchestration layers, frontend integrations, and mobile interactions where required. You will work across teams to ensure identity experiences are secure, scalable, reliable, and consistent across web, mobile, and backend systems.

What you'll do:

Domain & Architecture Leadership

  • Lead architecture and design of services in the Customer Identity and Customer Profile domains

  • Define patterns for authentication orchestration, authorization enforcement, and session lifecycle management

  • Make pragmatic architectural decisions considering security, performance, reliability, and scalability

  • Partner with platform and security teams to evolve identity capabilities across the organization

Platform & Backend Development

  • Design and build cloud-native microservices and APIs that power identity services and customer profile capabilities

  • Build and operate services that integrate with enterprise identity platforms and extend their capabilities through APIs and middleware

  • Contribute hands-on to complex technical challenges, proof-of-concepts, and critical system improvements

  • Ensure systems meet high standards for performance, observability, and reliability

Cross-Team Collaboration

  • Work closely with frontend, mobile, platform, and security teams to deliver cohesive identity experiences

  • Partner with engineering managers to translate product roadmaps into clear technical execution plans

  • Participate in architecture reviews and technical planning across multiple teams

Engineering Excellence

  • Drive improvements in system observability, operational reliability, and performance

  • Establish best practices for code quality, system design, and maintainability

  • Identify and address technical debt, platform risks, and scalability challenges early

Mentorship & Technical Leadership

  • Mentor engineers through design discussions, code reviews, and technical guidance

  • Support the growth of senior and mid-level engineers within the domain

  • Contribute to raising engineering standards across the organization

Does this sound like you?

Core Backend & Platform Experience

  • 10+ years of professional software development experience

  • Strong experience with Java, Kotlin, Go, or similar backend programming languages

  • Proven experience building distributed, cloud-native microservices

  • Hands-on experience with event-driven architectures and asynchronous systems

  • Professional experience with GCP, AWS, or Azure

  • Experience working with relational and NoSQL databases at scale

  • Strong understanding of caching strategies (e.g., Redis), including cache invalidation, consistency trade-offs and performance optimization

  • Proven experience operating observable systems and diagnosing performance, scalability, and reliability issues in production

Identity & Security Experience (Strong Asset)

  • Experience integrating with enterprise identity providers and also building authentication systems from scratch

  • Strong understanding of authentication and authorization concepts such as OAuth 2.0, OpenID Connect, tokens, sessions, scopes, and entitlements

  • Experience designing identity orchestration layers, middleware, or gateways between clients, identity providers, and backend services

  • Comfortable working within vendor constraints and extending platforms through configuration, APIs, and custom services

  • Familiarity with secure session handling, token refresh, logout flows, and cross-application identity consistency

Staff-Level Expectations

  • You influence technical direction across multiple teams and help align architectural decisions across shared platform services

  • You take ownership of systems beyond feature delivery, including reliability, scalability, and long-term maintainability

  • You think in terms of systems and platforms rather than individual services

  • You are comfortable navigating ambiguity and defining solutions in evolving problem spaces

  • You proactively identify risks and technical gaps before they become operational issues

  • You mentor engineers through design reviews, technical guidance, and architecture discussions

  • You help raise the engineering bar by improving architecture patterns, technical practices, and operational standards across teams

  • You remain hands-on with the codebase, contributing to complex features, architectural foundations, and critical system improvements

  • You communicate complex technical concepts clearly to both technical and non-technical stakeholders

Nice to Have

  • Experience with modern frontend technologies such as React or Next.js

  • Familiarity with mobile development (iOS / Android)

How You’ll Succeed: 

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. 

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :

$145,000.00 - $195,000.00 / 145.000,00$ - 195.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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