Sr. Sales Operations Analyst

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Title: Senior Sales Operations Analyst

Hybrid: 4 Days/week in office.

Loblaw Advance drives brands forward. We are unlocking Loblaw’s exclusive purchase pattern data, customer intelligence, and millions of daily connections with shoppers to drive growth for our business partners. Backed by both the country’s leading grocery and pharma retailer, and the nation’s leading loyalty program, PC Optimum TM, we have a unique set of assets to help consumer brands reach customers and grow their retail business more effectively. Our dynamic team bridges loyalty, media, product, analytics, insights, and strategy disciplines for integrated planning that empowers our own brands and those of our partners to reach Canadian customers at the right time, in the right way.

At Loblaw Advance, we’re always innovating to stay on the leading edge of a fast-evolving industry. We seek great people who share our principles of authenticity, curiosity, trust, and collaboration. You will get to work with some of the best minds in the industry and have the support of in-house world-class technologies to create solutions our customers will love. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of retail and media. Come help shape this growing business with us!

The impact you'll make

We are looking for an experienced and data driven Senior Sales Operations Analyst to support and enable our Sales and Client Services teams. The ideal candidate will have a strong background in CRM system administration, preferably Salesforce, with well-developed data management, data analysis, system configuration and sales reporting skills.  This hands-on role will own all system administration, maintenance, and development functions.

What you'll do

• User and License Management:  
  • Add new users to Salesforce and grant access to the Advendio managed package.  Support and facilitate sign on through SSO.
  • Deactivate users and transfer ownership of accounts and media campaigns as required.
  • Maintain, update, and create roles, profiles, and permission sets.
  • Support Docusign software administration and integration

• Data Governance and Data Hygiene:
  • Contribute to the development of data governance guidelines and monitor adherence.  Provide training to system users where required.
  • Create validation rules, mandatory fields, and exception reporting to identify data inconsistencies, duplicate records, and missing data.

• System Configuration and Customizations: 
  • Create, maintain, and update page layouts
  • Create and maintain custom objects to unlock new functionality
  • Create custom report types
  • Enable functionality for selected roles and profiles
  • Create custom fields including lookup fields, formula fields
  • Create summary rollups

• Data Uploads and Automations:
  • Upload data from external sources and make bulk/mass updates
  • Create new flows to automate manual processes
  • Update flows as business processes change

• Reporting, Data Analysis, and Insights
  • Conduct data analysis using reports and dashboards.
  • Track progress against KPI’s and OKR’s
  • Export data to excel for deeper analysis using pivot tables, lookups and by combining Salesforce data with other data sources.
  • Interpret reports and dashboards to deliver insights about daily operations.

• Support Sales Planning and Sales Process Improvement
  • Sales territory planning – semi-annual review of account and territory assignments
  • Identify opportunities for more efficient sales processes through automation.
  • Contribute to the ongoing development of sales forecasting
  • Identify and lead implementation software solutions to integrate with or augment Salesforce to streamline processes, deliver deeper insights and accelerate revenue delivery.
  • Support sales pipeline management.

• Manage UAT Testing
  • Participate in UAT for new functionality
  • Coordinate and monitor projects across multiple teams in test environments
  • Participate in testing new Salesforce and Advendio product releases
  • Promote changes from UAT to production

Does this sound like you?

• Minimum two years of experience as a primary Salesforce System Administrator, ideally in the software or retail media.
• Salesforce Advanced administration certification (ADM 211).
• Passion for data and self-driven to improve processes
• Superior Excel/Google sheets skills and experience
• Strong team player, able to partner and collaborate with Finance, Product, and Marketing teams.
• Superior problem-solving abilities, able to adapt to shifting priorities and meet tight deadlines.
• Thrives in a fast-paced environment while maintaining a high level of accuracy and detail
• Experience with Advendio software preferred but not required
• University degree in a relevant discipline, Business Administration, Accounting, Finance, Computer Science

How you’ll succeed

At Loblaw Advance we seek great people looking for that unique opportunity to help shape the future of a growing business. We believe great people model our values -- are authentic, build trust, and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of media. You will get to work with some of the best minds in the industry and will have the support of extraordinary technologies to craft products our customers will love. Come be part of the media revolution happening in Canada!

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and partners expect of us.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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