Soup, Sandwich, Chill & Grill Manager

Overview:

To ensure the efficient functioning of the Soup, Sandwich, Chill & Grill department, providing customers with the best quality foods, ensuring courteous, timely customer service.

PASSION & COMMITMENT TO CUSTOMER SERVICE IS A KEY DRIVER FOR OUR COMPANY

Duties and Responsibilities:

· Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.

· To direct and supervise all Soup, Sandwich, Chill & Grill staff to secure efficient and courteous customer service;

· To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times;

· To maximize sales and gross profit, ensuring sales’ goals, budgets and shrink targets are met;

· Responsible for ordering, receiving, inventory and display of merchandise;

· To hire all part-time staff and train new employees;

· To schedule all Soup, Salad and Sandwich clerks ensuring the strict control of wage costs;

· To interpret and administer Company policy and ensure compliance with the union contract;

· To ensure the maintenance of equipment as well as the safety and sanitation of the department;

· To ensure compliance with the company food safety standards, regulations and audits;

· Other duties as assigned.

The Ideal Candidate Would Possess:

· Exceptional customer service skills

· The ideal candidate must possess a minimum of 3-5 years’ experience in the prepared foods industry, with previous management experience in either a restaurant or fast food operation;

· Post secondary education in culinary preparation, such as line cooking procedures are a definite asset;

· Flexibility to work a variety of hours including days, evenings, and weekends;

· Ability to work in a fast-paced environment, under pressure;

· Excellent organization, communication and inte

How You’ll Succeed: ​
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.  ​
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.​
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NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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