Social Media Community Moderation Specialist - 6 month Contract
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Why is this role important?
We are seeking a highly motivated and passionate Full-Time Social Community Specialist to join our team. As a Social Community Specialist, you will play a pivotal role in fostering a strong and engaged community around our brand, products, and services. Your primary objective will be to build relationships, facilitate meaningful interactions, and create a sense of belonging among community members. Through your strategic initiatives, you will enhance brand loyalty, drive user engagement, and contribute to the overall success of our organization.
This role has a heavy focus on inbound and outbound community management, as well as proactively identifying, engaging, and sourcing UGC that supports brand storytelling, education, and advocacy. You’ll play a critical role in ensuring our community feels heard, supported, and represented—while maintaining compliance, accuracy, and brand integrity.
What you’ll do
Build, nurture, and moderate a strong, engaged community through proactive inbound and outbound engagement
Actively source, identify, and secure user-generated content (UGC) across social platforms to support brand, campaign, and always-on content needs
Monitor social channels for conversations, trends, and sentiment through social listening
Manage escalations and issues, exercising sound judgment and escalating when necessary
Serve as the primary point of contact for our community and address their inquiries, concerns, and feedback
Act as the internal voice of the customer by surfacing insights, feedback & emerging themes
Compile and share performance results, learnings, and feedback to internal stakeholders
Show measurable results in community engagement, sentiment, and growth
What you’ll need
Proven experience in social community management and moderation, ideally with inbound and outbound engagement
Strong experience sourcing, evaluating, and managing user-generated content (UGC) for brand use
Deep understanding of social media platforms (Facebook, Twitter, Instagram, TikTok, etc.)
Working knowledge of social media tools (Meta Business Suite, TikTok Ads Manager etc.)
Excellent writing, editing, and communication skills
Post-secondary education, with social media, digital marketing, or PR certification
A passion for food, home, and/or beauty
Exercise sound judgment to issue resolution of day-to-day operational challenges
Ability to work with autonomy, follow instructions and work as part of an integrated team
Ability to execute with flawless detail while keeping visibility of the broader strategy
Flexibility in availability during evenings and weekends
Nice to Have
Experience working with high-volume brands, specifically in the financial sector
Experience working with Sprout Social or similar social media tools
Comfort handling sensitive or high-risk customer issues
Experience reporting on community metrics (engagement rate, sentiment, response time, etc.)
Kindly note that this is a contract position, and as such, our contractors are paid an hourly rate based on the number of hours worked each week. The hourly rate for this position is $30/hour. Candidates are welcome to seek more clarity concerning hourly rates and pay schedules during their initial screening.
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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