Social Media Community Moderation Specialist - 12 month Contract
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Why is this role important?
We are seeking a highly motivated and passionate Full-Time Community Moderation Specialist to join our team. As a Community Moderation Specialist, you will play a pivotal role in fostering a strong and engaged community around our brand, products, or services. Your primary objective will be to build relationships, facilitate meaningful interactions, and create a sense of belonging among community members. Through your strategic initiatives, you will enhance brand loyalty, drive user engagement, and contribute to the overall success of our organization.
What you’ll do
Build and nurture a strong, engaged community through proactive engagement and moderation
Monitor social channels for conversations, trends, and sentiment through social listening
Manage escalations and issues, exercising sound judgment and escalating when necessary
Serve as the primary point of contact for our community and address their inquiries, concerns, and feedback
Act as the internal voice of the customer by surfacing insights, feedback & emerging themes
Identify brand champions and user generated content to support brand advocacy and content opportunities
Compile and share performance results, learnings, and feedback to internal stakeholders
Show measurable results in community engagement, sentiment, and growth
What you’ll need
Proven social community management and moderation
Demonstrated social media expertise from strategy through execution
Deep understanding of social media platforms (Facebook, Twitter, Instagram, TikTok, etc.)
Working knowledge of social media tools (Sprout Social, Meta Business Suite, TikTok Ads Manager etc.)
Excellent writing, editing, and communication skills
Post-secondary education, with social media, digital marketing, or PR certification
A passion for food, home, and/or beauty
Exercise sound judgment to issue resolution of day-to-day operational challenges
Ability to work with autonomy, follow instructions and work as part of an integrated team
Ability to execute with flawless detail while keeping visibility of the broader strategy
Flexibility in availability during evenings and weekends
Nice to Have
Experience working with regulated or high-volume brands
Comfort handling sensitive or high-risk customer issues
Experience reporting on community metrics (engagement rate, sentiment, response time, etc.)
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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