Senior Product Manager

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

Why is this role important?

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. We exist to help Canadians live life well. We’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started. 

The Impact You’ll Make: 

As a Senior Product Manager in eCommerce, you will work closely with cross-functional teams and business stakeholders to build first-class experiences on PC Express, Joe Fresh, and Shoppers Drug Mart.  You will help elevate the digital experience for millions of customers nationwide by defining the product vision and strategy for your portfolio and managing the product roadmap in collaboration with design and engineering partners.

We are looking for a candidate who is obsessed with delivering the most customer-centric experience, showing proven success in ownership, bias for action, and thinking big. As a Sr. Product Manager, you will need to exhibit an ability to make the hard, high-judgment trade-offs, and work in a fast-paced, analytical, and experimentation-driven environment to drive scale. The right candidate will bring a good mix of experience with a product management skill set, eCommerce, and a roll-up-your-sleeves, entrepreneurial attitude. 

What You’ll Do: 

• Lead the product roadmap for your area: Define strategy, priorities, and milestones in collaboration with cross-functional stakeholders, leveraging a deep understanding of our customers, vendors, technology, and team, to support customers and align with internal business strategy and goals.

• Translate customer and business needs: Develop clear product requirements, user stories, specs, and metrics.

• Oversee the delivery lifecycle: Collaborate with engineering, design, marketing, research, customer service, and other product managers to deliver lean and scalable features and improvements; ensuring quality, timeliness, and alignment with business goals.  Own the backlog including prioritization, grooming, writing user stories and generally keeping the development team unblocked and delivering value.

• Own KPIs and metrics: Define, track, and report on metrics; iterate based on results.

• Identify opportunities for innovation: Prioritize enhancements that improve customer satisfaction and product scalability, balancing trade-offs of cost-effectiveness and value.

• Perform quantitative and qualitative analysis: Use data insights and customer feedback to guide product decisions. 

• Manage stakeholder relationships: Ensure visibility into roadmap decisions; negotiate priorities with business leaders.

• Ensure compliance and sustainability considerations: Ensure all experiences meet or exceed regulatory requirements, including privacy, security, accessibility, and compliance.

Does This Sound Like You? 

• You take ownership and contribute to initiatives from idea to launch, including problem identification and prioritization, data gathering, problem solving, go-to-market planning, and driving results within an Agile delivery model.

• You easily build relationships and are excited to be a part of a cross-functional team working to solve complex problems and build products for millions of Canadians (both customers and colleagues).

• You have a customer-first approach to building products, leveraging research and data paired with empathy to build experiences that create deep customer value.

• You have an entrepreneurial spirit and are willing to roll up your sleeves to get the job done.

• You are obsessed with testing and experimentation as part of product development.

• You are comfortable communicating and presenting ideas to the leadership team.

What You’ll Bring

• Experience: 5+ years of Product Management experience; some experience in eCommerce or other customer-facing digital products preferred.

• Strategic + execution capability: Ability to set long-term strategy while being hands-on to drive execution.

• Data-driven mindset: Comfortable working with large data sets; using insights to guide decisions.

• Cross-functional leadership: Proven ability to work across business, technology, analytics; strong stakeholder management.

• Prioritization & problem solving: Strong at defining solutions in fast-paced environments.  Ability to work independently and sift through ambiguity.   

• Communication skills: Excellent written & verbal communication; ability to present ideas clearly.

• Agile / Product practices: Comfortable with agile methodologies; backlog grooming.

What Success Looks Like

• Product roadmap is thoughtfully defined, aligned with company priorities, and understood by stakeholders plus everyone contributing towards it.

• Key metrics show meaningful improvements in customer engagement and satisfaction.

• Stakeholder satisfaction: Internal teams feel collaboration is smooth; priorities are clear.

• The user experience is seamless and engaging for our customers.

Nice-to-Have / Additional Assets

• Digital retail experience in grocery, beauty, fashion, and/or loyalty programs.

• Experience building or working with an eCommerce platform.

• Familiarity with critical parts of the shopping journey (search, payments, order management, etc.), and related regulations.

• Experience or interest in AI.

How You’ll Succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today. 

 

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

How You’ll Succeed: 

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. 

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :

$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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