Senior Product Manager, Recommendations

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As a Senior Product Manager, Recommendations you will collaborate with teams from across the organization to develop and evolve our highly innovative Personalization platform.

In this role, you will be responsible for defining the product strategy and owning a roadmap that enables experimentation, optimizes data collection, analysis, measurement, and automates reporting functionalities. Your expertise will shape our platform's capabilities in leveraging customer insights to provide a tailored shopping experience that delivers highly relevant content at every customer touchpoint, both on-site (web and app) and off-site (digital messaging and social media channels).

What you’ll do:

• You’ll develop a deep understanding of our business, customers, customer journeys, competition, and technology.

• Own the roadmap, development, and execution of our Recommendation service; a service that is critical to driving personalization across our ecommerce platform.

• Collaborate with cross-functional teams, including engineering, data science, UX/UI, marketing, and merchandizing to deliver high-quality products.

• Design and conduct A/B testing and other experimentation methods to validate and refine product features and enhancements.

• Help define transactional and long-term, downstream impact metrics to monitor and analyze product performance, and use insights to drive product improvements.

• Understand and anticipate customer and colleague needs to ensure our product is relevant, engaging, and desirable.

• Stay up-to-date with the latest trends and advancements in ecommerce personalization, Machine Learning and AI and use them to shape a future-proofed vision for your product.

Does this sound like you?

• 5+ years of product management experience.

• Experience with experiment design principles, A/B testing, and data-driven decision making.

• Strong knowledge and proficiency with data and statistical analysis. Knowledge of machine learning, SQL, and predictive modeling is a plus.

• Experience with digital messaging channels (such as email, SMS/RCS, push notifications) is a plus.

• Experience with data analytics visualization and tools like Looker or Tableau is a plus

• Experience working on a personalization platform is a plus.

• Technical product management experience or similar, such as building API products or platform services.

• Exceptional stakeholder management skills, can easily build relationships at every level of an organization, and have been part of large, cross-functional teams that are working to solve complex problems.

• Experience taking a concept from idea to launch, and are willing to roll up your sleeves to help the team however you can.

• Customer-first approach to building products, leveraging research and data paired with empathy to build solutions that customers love and use repeatedly.

• Clear communicator - both written and verbal - and able to explain technical needs and considerations to a non-technical audience and vice-versa.

• You have prior experience building and managing scalable platforms.

How You’ll Succeed: 

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. 

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

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Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.