Senior Product Manager - Fulfillment

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As a Senior Product Manager in Fulfilment, you will shape the end-to-end product experience that enables efficient, reliable order processing, inventory handling, shipping, and delivery. Your work will directly impact the experience of both internal teams (operations, supply chain, warehouse) and external customers. You’ll translate business needs and customer expectations into product vision, strategy, and execution, ensuring we deliver fulfilment solutions that are scalable, cost-effective, and aligned with broader company goals.

What You’ll Do

• Lead the fulfilment product roadmap: define vision, strategy, priorities, and milestones in collaboration with cross-functional stakeholders (operations, supply chain, technology, logistics, customer service).

• Translate customer, operational, and business needs into clear product requirements, user stories, specs, and metrics.

• Oversee the delivery lifecycle: work with engineering, design, operations to deliver features and improvements, ensuring quality, timeliness, and alignment with business goals.

• Own key fulfilment KPIs / metrics (e.g. order accuracy, lead time, cost per order, warehouse utilization, on-time delivery) — define, track, report, and iterate based on results.

• Identify and prioritize opportunities for automation, process improvements, scaling fulfilment capacity — balancing trade-offs of cost, speed, reliability.

• Perform quantitative and qualitative analysis (data, feedback from operations teams, customer insights) to make informed product decisions.

• Manage stakeholder relationships: ensure visibility into roadmap, trade-off decisions, risks; negotiate priorities with business leaders.

• Ensure compliance, safety, sustainability, and regulatory considerations are incorporated into fulfilment product designs.

What You’ll Bring

• Experience: Typically 5+ years of Product Management experience, including at least some in operations, supply chain, logistics or fulfilment-oriented products or environments.

• Domain knowledge: Familiarity with fulfilment processes (warehousing, inventory management, picking & packing, shipping, last-mile delivery) is strongly preferred.

• Strategic + execution capability: Able to think long term, set a coherent strategy, while still being hands-on to drive execution, make trade-offs, and deliver results.

• Data-driven mindset: Comfortable working with large data sets, defining metrics, running experiments, using quantitative + qualitative insights to guide decisions.

• Cross-functional leadership: Proven ability to work across operations, engineering, design, supply chain, with strong stakeholder management.

• Prioritization & problem solving: Strong at breaking down problems, defining the minimum viable solution, making high-judgment trade-offs, working in fast-paced / ambiguous environments.

• Communication: Excellent written & verbal communication; ability to present ideas clearly to leadership and to align teams.

• Agile / Product practices: Comfortable with agile methodologies, backlog grooming, user story writing, iteration.

What Success Looks Like

• Fulfilment product roadmap is thoughtfully defined, well-aligned with company priorities, delivering on time.

• Key fulfilment operational metrics (cost, speed, quality) show meaningful improvements.

• Stakeholder satisfaction: internal teams feel collaborating with product is smooth, priorities are clear.

• Fulfilment processes / systems become more scalable, reliable, and cost-effective.

• Product decisions are well-grounded in data and feedback; risks and trade-offs are visible and managed.

Nice-to-Have / Additional Assets

• Experience in eCommerce, grocery, or retail fulfilment settings.

• Experience with platform-level work (services, shared utilities) in fulfilment tech stack.

• Familiarity with sustainability, regulatory, or safety compliance in warehousing / logistics.

• Exposure to modern technologies: robotics, automation, warehouse management systems (WMS), real-time tracking, etc.

How You’ll Succeed: 

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. 

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

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Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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