Business Analytics

Senior Manager, Operations Data Analytics

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Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

We are looking for a Senior Manager, Operations Data Analytics to drive data strategy and insights for our National Operations team.

Reporting to the Senior Director, Operational Insights, Analytics and Performance Optimization, this role is ideal for a hands-on leader who can bridge the gap between business needs and technical execution—someone who thrives on building from scratch, turning raw data into actionable insights, and enabling data-driven decision-making.

Key Responsibilities

Data Analytics & Insights

  • Transform complex data into clear, compelling stories that drive operational improvements.
  • Develop and maintain dashboards in Power BI to track key operational metrics.

Data Engineering & Sourcing

  • Discover, validate, and integrate data from multiple sources (Teradata, POS, workforce management systems, merchandise management system and other databases).
  • Define and build robust ETL pipelines using SQL, Python, and cloud-based data integration tools.
  • Partner with IT and other teams to structure data foundation to support reporting and analysis that serve business needs.

BI & Analytics Solution Development

  • Act as a BI Engineer, designing and optimizing end-to-end analytical solutions.
  • Develop interactive BI solutions with advanced UX & UI design for seamless user experience.
  • Develop self-service analytics tools for leadership and store managers.
  • Build real-time analytics solutions, integrating data from multiple platforms and systems.
  • Implement data warehousing best practices, ensuring scalability and cross-platform integration.

Business Acumen & Cross-Functional Collaboration

  • Work closely with Operations, Merchandizing, Finance, IT, and other departments to align data strategies with business goals.
  • Proactively explore new data opportunities to improve efficiency, execution, and shrink reduction.

Education, Skill & Experience

  • Bachelor’s degree in a relevant field:
    • Data Science / Data Analytics
    • Information Systems
    • Business Analytics
    • Engineering (Industrial, Software, or related field)
  • 7+ years of experience in data analytics, business intelligence, and data engineering roles.
  • Retail or operations experience is an asset.

Technical Expertise

  • Advanced proficiency in Power BI (dashboard development), Teradata, GCP or other cloud data platforms.
  • Experience with ETL pipeline development
  • Hands-on experience in Data Visualization, and Analytical Application UX & Design.
  • Knowledge of real-time analytics and integrated cross-platform applications.

Business & Operations Knowledge

  • Deep understanding of store operations, workforce planning, and retail KPIs.
  • Ability to interpret data in the context of real-world store execution.
  • Strong storytelling skills—translating data into insights that drive action.

Problem-Solving & Initiative

  • Comfortable building from the ground up—willing to get hands dirty in both strategy and execution.
  • Ability to work autonomously, navigate ambiguity, and drive initiatives forward.
  • Strong interpersonal skills to influence and collaborate with cross-functional teams.

Why Join Us?

  • Ownership & Impact: Build a data function from scratch and directly shape store operations strategy.
  • End-to-End Role: Own the full data lifecycle—from sourcing to reporting to driving decisions.
  • Fast-Paced & Meaningful Work: Work in a high-impact environment where data insights directly affect store efficiency, shrink reduction, and execution excellence.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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