Marketing

Senior Manager, Agency Operations

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Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

At Loblaw Agency, we expertly translate our customers’ needs into real, engaging work that speaks to Canadians and drives brand love. Join our growing team and come dream up original creative for some of Canada’s most loved and trusted brands!

We are looking for a Sr. Manager, Agency Operations to join our exciting Shoppers Drug Mart Business, spanning across Beauty, Health and Wellness, Community, Promo and more!  

Agency Operations are valued experts to our brand partners. They are a customer-centric team that nurtures and grows partner relationships while also managing agency resources to play a critical role in fulfilling core business objectives. They will help plan and execute integrated marketing campaigns with strong leadership skills and an attention to detail.   This role will be a key day to day lead on our valuable Agency Operations team to ensure campaigns are delivered and objectives are met.  The ideal candidate will be a problem-solver with a background in leading creative and client teams through complex marketing campaigns.

The Sr. Manager, Agency Operations will report to the Director, Agency Operations.

What you’ll do:

  • Be the key liaison between our agency teams and Brand Partners to help drive projects through the organization

  • Lead as a campaign management partner. Working closely with Brands, Strategy (as needed) and Creative to deliver work delivers on feedback and brief.

  • Create project plans to govern all campaigns/initiatives

  • Identify and manage ongoing risk

  • Iterate and troubleshoot as necessary to deliver the project to success

  • Build schedule, timeline and meeting cadence for dedicated project team

  • Establish key project milestones to ensure project delivery, including major stakeholder check-ins

  • Lead Manager/s of Agency Operations, providing guidance, support, and mentorship to ensure outstanding performance and growth.

  • Hold team members accountable to deliver their obligations as are outlined in the plan

  • Help establish risk management methodology and aid team members in risk mitigation efforts.

  • Establish status meeting approach and guidance for participation

  • Prepare and circulate consolidated meeting documentation in advance of meeting

  • Traffic media assets (shared across Operations team)

  • Work closely with cross-functional teams including creative, production, resourcing and media to ensure seamless project execution

  • Meet key members weekly to status on their part of project plans

  • Lead Process development and optimizations

  • Proactively update and socialize the Agency Operations Roadshow to brand partners (semi-annually)

  • Budget and Financial forecasts and reconciliation – working closely with resource and dept leads to review for accuracy

  • Management of Executive Creative Gov meetings (invites, contact reports) 

  • Designate cross functional Post-Mortems for continuous learning and optimization

  • Build relationships with key stakeholders to advance project interests as necessary

  • Work with broader Agency Operations team to forecast, track and reconcile agency fees and production costs for their portfolio

What you’ll need:

  • 5+ years of relevant, with a proven track record of successfully leading, managing, and delivering complex projects

  • Proven leadership skills with the ability to inspire and guide cross-functional teams

  • PMP, CAPM, PMI-ACP or CSM designations considered an asset

  • Strong strategic thinking, problem-solving, and decision-making abilities

  • Proficiency in project management tools and MS Suite

  • Excellent communication, negotiation, and interpersonal skills

  • Detail-oriented, highly organized, and adept at managing multiple projects simultaneously

  • In-depth knowledge of production workflows, industry trends, and emerging technologies

  • Business acumen and a customer-focused approach

  • Ability to thrive in a fast-paced, dynamic environment

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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