Quality Assurance Specialist

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

Why is this role important :

This role is accountable for product quality compliance, food safety management and the delivery of established landmarks to achieve Loblaw quality strategy and objectives. The role works closely with control brand product development and management teams, vendors and other business partners, supporting product reformulation and maintenance projects. The role is the technical expert in ensuring product compliance and specification.

What you'll do:

• Must have functional knowledge of product development of finished goods and retail products. Including key understanding of various manufacturing techniques, knowledge of related ingredients and properties in various applications, knowledge of process parameters that impact final product and any applicable industry standards and regulatory requirements.

• Work with product development and vendor to support the development of technical, accurate and comprehensive manufacturing and finished product specifications which take into consideration vendor operating standards and customer expectations.

• Provide proficient technical insight to conduct a detailed product risk assessment throughout the projects to ensure that all risks to the performance of the product from a quality and food safety perspective are considered and recommendations are provided to attain a high level of compliance.

• Work with vendor to conduct appropriate review of ingredient specifications, allergen controls, packaging, operational controls and other applicable validation studies to assess food safety and quality risk mitigations

• Attend productions events, conduct sample evaluation, review product analysis reports, and customer complaints to ensure product quality consistency, sensory and alignment to specifications to determine vendors capability of a successful launch through the warranty period.

• Act with pace and efficiency during investigations and ensure timely resolution of customer complaints, trends and non-conformances ensuring that root cause analysis and corrective/preventative actions are implemented.

• Commitment to promoting a workplace of inclusiveness and belonging

What you bring:

• University education in food science or other applicable degree

• 4-7 years related work experience in a food manufacturing environment in a quality leadership role.

• Solid understanding of the product development process, including specification creation, plant trials, first production events, warranty periods and associated document requirements.

• Solid understanding of HACCP, GFSI, Quality Management Systems and Canadian Regulations and their application in the food industry.

• Strong problem-solving skills that are risk based and data driven, to identify root cause and future actions

• Good interpersonal and communication skills to optimally engage will all levels and team members with minimal direction.

• Result oriented, passionate about business needs

• Highly organized with a solid focus on detail and accuracy. Able to effectively prioritize and run multiple projects, tasks, and timelines.

• Travel is required for the role and varies through the year. Travel may include local, national and international. Requires use of personal vehicle.

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Employment Type:

Type of Role:

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.    

Please Note:  
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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