Product Manager - Platform

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

Product Manager, Platform

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. We exist to help Canadians live life well. We’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started. 

The impact you’ll make 

As Product Manager you will work closely with cross-functional teams and business stakeholders to build first-class experiences in the eCommerce purchase flows for PC Express, Joe Fresh, and Shoppers Drug Mart.  You will help elevate the digital experience for millions of customers nationwide by defining the product vision and strategy for your portfolio and managing the product roadmap in collaboration with design and engineering partners.

We are looking for a candidate who is obsessed with delivering the most customer-centric experience, showing proven success in ownership, bias for action, and thinking big. As Product Manager, you will need to exhibit an ability to make the hard, high-judgment trade-offs, and work in a fast-paced, analytical, and experimentation-driven environment to drive scale. The right candidate will bring a good mix of experience with a product management skill set, eCommerce, and a roll-up-your-sleeves, entrepreneurial attitude. 

What you’ll do: 

• Support the build and launch of experiences in the Purchasing phase of the customer journey, extending our capabilities, reducing our time-to-market and empowering our teams to build the right products

• Help evolve and elevate the digital checkout experience, supporting customers in their Jobs To Be Done.

• Define goals and KPIs to measure success of the roadmap. Report on metrics that ladder up to overall quarterly and annual goals 

• Build a product roadmap, leveraging a deep understanding of our customers, vendors, technology, and team, that supports customers and aligns to internal business strategy and goals

• Own the backlog including daily prioritization, grooming, writing user stories and generally keeping the development team unblocked and running as fast as possible  

• Work closely with cross-functional teams, including product, operations, technology, design, marketing, research, and customer service, to ensure that we build lean and scalable features with clear intent and at high velocity 

• Generate and test sound hypotheses for any new product development and ensure we’re building products with the right return on investment

• Use qualitative and quantitative analysis when making key product decisions  

• Leverage customer feedback to make informed product decisions.  Participate in customer research where possible.

Does This Sound Like You? 

• You have the ability to take ownership and contribute to initiatives from idea to launch, including problem identification and prioritization, data gathering, problem solving, go-to-market planning, and driving results within an Agile delivery model

• You can easily build relationships and are excited to be a part of a cross-functional team working to solve complex problems and build products for millions of Canadians (both customers and colleagues)

• You have a customer-first approach to building products, leveraging research and data paired with empathy to build experiences that create deep customer value

• You have an entrepreneurial spirit and are willing to roll up your sleeves to get the job done

• You are obsessed with testing and experimentation as part of product development

• You are comfortable communicating and presenting ideas to the leadership team 

What you'll need: 

• 2+ years of product management experience  

• Experience working on eCommerce products, services and/or technologies

• Solid understanding of agile methodologies

• Solid stakeholder management skills  

• Ability to work independently and sift through ambiguity   

• Strong attention to detail and project management skills 

• Solid understanding and proficiency in making data-based decisions

How you’ll succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love! 

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

How You’ll Succeed: 

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. 

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Type of Role:

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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