Digital & Ecommerce

Product Manager, Digital Health

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At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As a Product Manager on our Digital Health team, you’ll be supporting our Shoppers Drug Mart business and Specialty Health Network partners. You will be responsible for introducing key features to enhance/simplify the patient support program experience for patients and drive digital health engagement.  In addition, you will work closely with SHN, SDM, and Pharmacy teams to develop seamless integrations between the digital and real life experiences.  You will use data every single day to uncover meaningful insights that inform your experimentation strategy and ultimately, your product roadmap.

What You’ll Bring

  • Experience: Typically 4+ years of Product Management experience, including at least some in healthcare, pharmacy, bioscience or patient support program related products or environments.
  • Domain knowledge: Familiarity with Patient Support Programs and Specialty Medications is strongly preferred.
  • Strategic + execution capability: Able to think long term, set a coherent strategy, while still being hands-on to drive execution, make trade-offs, and deliver results.
  • Data-driven mindset: Comfortable working with large data sets, defining metrics, running experiments, using quantitative + qualitative insights to guide decisions.
  • Cross-functional leadership: Proven ability to work across pharmacy operations, engineering, design, regulatory, with strong stakeholder management.
  • Prioritization & problem solving: Adept at breaking down problems, defining the minimum viable solution, making high-judgment trade-offs, working in fast-paced / ambiguous environments.
  • Communication: Excellent written & verbal communication; ability to present ideas clearly to leadership and to align teams.
  • Agile / Product practices: Comfortable with agile methodologies, backlog grooming, user story writing, iteration.

What Success Looks Like

  • Champion a patient-centric portal for Patient Support Programs, that is thoughtfully defined, well-aligned with company priorities and patient needs, and delivered on time.
  • Strong ownership of the portal experience and success, including proposing features/ideas.
  • Key operational metrics (e.g. adherence) show meaningful improvements.
  • Stakeholder satisfaction: internal teams feel collaboration with the Product team is smooth and priorities are clear.
  • Product decisions are well-grounded in data and feedback; risks and trade-offs are visible and managed.

Nice-Have / Additional Assets

  • Experience in pharmacy, health, or related fields preferred but not mandatory
  • Good understanding of Life Sciences Cloud, or Salesforce in general
  • Familiarity with pharmacy, specialty health, or biosciences market in Canada

How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce and health.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

How You’ll Succeed: 

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. 

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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