Product Manager, Digital Health (Provider Products)
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Role Overview
We are looking for a Product Manager to help build and scale digital solutions that empower pharmacists to deliver high-quality patient care. This role sits within the Provider Domain of Digital Health and focuses on advancing our Pharmacy Services Hub (PS Hub)—a modern platform that unifies clinical workflows, integrations, and service delivery across Canada.
You will operate at the intersection of healthcare, technology, and operations—shaping products that elevate the provider experience, unlock new service opportunities, and connect pharmacists to the broader healthcare ecosystem.
What You’ll Be Responsible For
Product Ownership & Delivery
- Own and drive the end-to-end product lifecycle—from discovery through delivery and continuous iteration
- Translate strategic priorities into clear, actionable product roadmaps, features, and requirements
- Actively manage the product backlog, including prioritization, grooming, and user story development, to keep teams focused and moving at pace
Workflow & Experience Design
- Build a deep understanding of pharmacist/provider workflows to identify opportunities to reduce friction and eliminate duplication
- Design intuitive, efficient clinical experiences across tools (e.g., PMS, EMR, CDS, POCT integrations)
- Champion a “single workflow” vision across digital systems within the pharmacy
Integrations & Platform Thinking
- Lead integration efforts across key systems (e.g., EMRs, pharmacy systems, booking tools, diagnostic and point-of-care testing platforms)
- Define clear requirements for interoperability and data flow (e.g., bidirectional data exchange, longitudinal patient context)
- Balance near-term delivery with long-term platform scalability and sustainability
Stakeholder Management & Collaboration
- Partner cross-functionally with Pharmacy Operations, Clinical Excellence, Technology, Design, Analytics, and Regulatory teams
- Drive alignment on priorities, manage trade-offs, and communicate progress clearly to stakeholders and leadership
- Support go-to-market planning and rollout strategies across provinces
Data-Driven Product Development
- Define and track success metrics (e.g., adoption, conversion, adherence, workflow efficiency)
- Leverage quantitative and qualitative insights to inform experimentation and product decisions
- Continuously iterate based on user feedback and performance data
What You Bring
- Experience: 3+ years of Product Management experience, with exposure to healthcare, pharmacy, or patient support program environments
- Domain Knowledge: Familiarity with provider-facing digital health solutions, pharmacy operations, and the broader healthcare landscape is strongly preferred
- Agile / Product Practices: Experience managing product backlogs, writing user stories, and working closely with engineering teams in agile environments
- Data-Driven Mindset: Comfortable defining metrics, running experiments, and using insights to guide product direction
- Cross-Functional Collaboration: Proven ability to work across diverse stakeholder groups, including operations, clinical, engineering, design, and regulatory
- Prioritization & Problem Solving: Strong ability to break down complex problems, define MVP solutions, phase and sequence complex work, and make thoughtful trade-offs in fast-paced environments
- Communication: Excellent written and verbal communication skills, with the ability to clearly articulate ideas and align teams and leadership
What Success Looks Like
- Strong ownership of the end-to-end pharmacist/provider experience, with proactive ideas that align to strategy
- Measurable improvements in key operational metrics (e.g., adoption, adherence, workflow efficiency, care quality)
- High stakeholder confidence, with clear priorities and seamless cross-functional collaboration
- Product decisions consistently grounded in data and feedback, with risks and trade-offs proactively identified and managed
Why This Role Matters
This role is central to advancing Shoppers Drug Mart’s vision of pharmacists as front-line healthcare providers in Canada’s evolving system. You will shape the digital tools they rely on every day—streamlining workflows, reducing friction, and enabling high-quality care delivery at scale.
Working closely with Pharmacy and SDM teams, you will connect pharmacist and patient experiences through seamless, integrated solutions that improve access, continuity, and quality of care. Using data to guide decisions, you will drive experimentation and continuously refine the product roadmap to deliver meaningful, measurable impact.
Ultimately, your work will help scale a modern clinical platform that enhances efficiency, enables service growth, and strengthens the role of pharmacy in primary care.
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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