Process Excellence Manager, Marketing & Brands - 8 Month Contract

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Marketing & Brands Program Management Team is looking for a Process Excellence Manager. This is a key role that brings together cross-functional partners and assists with developing appropriate process and systems solutions to existing and expected challenges.

Role Mandate:

Reporting into the Director, Marketing & Brands Program Management, the Process Excellence Manager will be responsible to flex between leadership and support roles within multiple cross-functional projects. The ideal candidate will play a hands-on role working with multiple cross functional collaborators to facilitate workshops, capture business requirements, current state details, create functional specifications, assess, and identify gaps between current and ideal future state.

If you enjoy seeing opportunities, solving problems, working with people, and implementing solutions this is the role for you. You are passionate about operational effectiveness, highly motivated, analytical, and possesses an entrepreneurial approach. You will demonstrate your exceptional consultative approach and identify improvement opportunities, collaborate across multiple teams within Marketing & Brands to devise the best solutions possible.

What You'll Do:

• Lead multiple operational excellence engagements following Project Management, Lean and Continuous Improvement methodologies, soliciting the required subject matter expertise.
• Facilitate fact-finding interviews and brainstorming workshops with cross-functional partners to develop solutions for the business. Lead the mapping of roles and responsibilities, processes and systems related to Marketing & Brands strategy.
• Figure out root cause of issues and devise appropriate solutions by collaborating with brand, marketing, product development and technology teams.
• Help to translate business challenges and needs into improvement ideas by identifying and engaging collaboratively with project sponsors, business owners, and partners from multiple internal departments
• Gather information by participating in process observations, team member interviews, and process mapping activities, and analyze collected data to present findings to various partners
• Be the change agent that motivates and empowers our employees to improve our operations and the way they work to positively impact our customers and partners
• Build and sustain effective working relationships and communications with executives, engagement team members, and business partners at various levels of the organization
• Communicate through meetings, presentations, and written reports to ensure relevant partners are kept up to date on the status of projects

What You Bring:

If you thrive in a fast paced and dynamic environment, and want to combine your analytical, change management & communications skills to deliver exceptional experiences for our team, then you are well suited for this role!

• You like to understand how things work, take on complex problems and work with people to design solutions
• Solid understanding of Six Sigma, Lean, Kaizen, and systematic problem solving / root cause analysis and process management, including business process design, data analysis and organizational change.
• Minimum of 4-5 years process improvement, management consulting, and/or project management experience with leading companies
• Experience in Consulting (internal or external) leading change within a global consumer goods, retail, or supply chain organization
• The ability to demonstrate successful delivery of change initiatives within a large organization, with the right soft skills to bring together team members to devise innovative and collaborative solutions
• Clear and effective communicator both internally and customer facing with various partners. You’re not afraid of taking charge in a presentation.
• Bachelor's degree required, preferably in a Business or Technical field
• Proven track record of results from the application of process improvement methodologies and effective organizational change with strong project management skills
• Strong leadership, facilitation, and interpersonal skills with demonstrated ability to motivate, influence and gain commitment

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located. Here, you will find a phenomenal team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.

At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers.

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity where differences are valued and supported. Commitment to being an equal opportunity employer is a priority to us, and we encourage people from all backgrounds and identities to apply to our jobs.

Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Temporary (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.