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Manager, People Services

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Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Join Loblaw as a People Services Manager and lead a high-performing Operations team responsible for delivering exceptional payroll, benefits, pension, and absence services to our Canadian and United States colleagues. In this role, you'll have the opportunity to make a significant impact on the employee experience while driving continuous improvement and ensuring legislative compliance. If you're a passionate and experienced leader in People Services, we encourage you to apply!

Responsibilities may include:

  • Lead the hiring, onboarding, and performance management processes for the Operations team.
  • Coordinate, mentor, train, and develop the Operations team, fostering colleague engagement and supporting change management programs.
  • Facilitate cross-functional partnership meetings to improve processes and collaboration.
  • Lead and oversee multiple pay frequency payroll cycles for all Canadian and United States employee groups, ensuring accuracy and timely processing.
  • Ensure compliance with all relevant payroll, benefit, pension and absence administration regulations and legislation in both Canada and the United States.
  • Oversee and validate all changes to payroll records, including rigorous auditing of third-party processing to maintain compliance and minimize errors.
  • Respond to and resolve escalated customer issues, identifying and addressing root causes.
  • Analyze, identify, and recommend process improvements and system modifications to increase efficiencies.
  • Communicate regularly with customers on issues management and annual calendar activities, including year-end planning.
  • Collaborate in the development and implementation of projects, policies, and procedures, ensuring effective project controls and KPIs are in place.
  • Leverage data analytics to identify trends, patterns, and opportunities for improvement, transforming data into actionable insights to influence business operations and strategic decision-making.

Qualifications:

  • 5-7+ years of experience leading full-cycle payroll, pension, and benefits administration in a large, multi-national organization with both Canadian and US operations
  • Proven understanding of payroll, pension, benefits and absence legislation and compliance
  • Payroll Compliance Practitioner (PCP) and/or Certified Payroll Manager (CPM) certification (or equivalent experience)
  • Fundamental Payroll Certification (FPC) and/or Certified Payroll Professional (CPP) designation would be considered an asset
  • Certified Employee Benefit designation (CEBS) would be considered an asset

Skills and Competencies:

  • Proven ability to deliver exceptional customer service and drive continuous improvement initiatives
  • Effective leadership skills to mentor and guide team members in achieving individual and team goals and objectives while promoting a collaborative environment
  • Demonstrated ability to adapt to a fast-paced, high-volume environment, effectively prioritizing tasks and managing time to consistently meet deadlines
  • Strong analytical and problem-solving skills, with the ability to develop creative and constructive solutions
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with employees at all levels of the organization
  • Advanced proficiency in Microsoft Office Suite (including Excel, Visio, and Project)
  • Demonstrated ability to influence and implement process improvements and manage the transition of new work within large-scale projects
  • Strongly preferred: experience with Workday (HRIS and Payroll), SAP, and time and attendance management systems (STAS, Kronos, Workday)
  • Familiarity with BPM, Agile, and LEAN methodologies
  • Bilingual (French) would be considered an asset

Benefits and Perks:

At Loblaw, we offer a competitive salary and benefits package, including comprehensive health insurance, paid time off, retirement savings plans, employee discounts, and opportunities for professional development.

Learn more about this exciting opportunity and apply today!

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued and supported. We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.