Digital & Ecommerce

Manager, Loyalty Partnerships

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Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Why is this role important?

 

As part of the PC Optimum Partnerships team at Loblaw, you will be part of a group that develops and operates the loyalty program experience for millions of Canadian customers on a daily basis.

 

Join our team to discover, plan and deliver innovative opportunities for the business in loyalty partnerships, keeping the customer central to everything. Help us analyze, optimize and grow the biggest, strongest and most loved loyalty program in Canada, and one of the top loyalty programs globally.

We are hiring a Manager, Loyalty Partnerships. Reporting directly to the Senior Director, Loyalty Partnerships, you will be part of the team that creates new opportunities and builds lasting partnerships for the PC Optimum program with leading consumer-facing businesses and brands. This role is critical in the ongoing relationship management of partner programs, as well as evaluating, negotiating, planning and implementing strategic initiatives for the loyalty program based on enterprise priorities. The Manager, Loyalty Partnerships will have a role that balances strategy and planning, with hands-on execution and program delivery. The role will have significant exposure to cross-functional teams, working collaboratively on a day-to-day basis with Technology, Digital, Marketing, Loyalty Operations, and Store Operations teams, to name a few.

Please note: This role will be based out of our downtown office at 500 Lake Shore Blvd W, Toronto, ON (4 days a week) however, some travel within the GTA across offices is required.

 

What You’ll Do

  • Maintain the overall relationships and accountabilities for loyalty program partners

  • Strengthen partnership effectiveness through assessment and development of PC Optimum functionality, promotions and marketing strategies

  • Provide analytical insights into the performance of partner programs, based on trends in actual performance and benchmarks

  • Build relationships with new partners to develop customer-centric loyalty propositions

  • Develop loyalty integration / implementation plans and manage launch of new partners and strategic initiatives, working with cross-functional stakeholders

  • Prepare recommendations on the optimization of current programs

 

What You’ll Need

  • Post-secondary education equivalent to a university degree in business, finance, marketing or equivalent is preferred.

  • 5+ years of relevant experience in partnerships management, management consulting, strategy or equivalent. Experience in retail or loyalty would be an asset.

  • Ability to build and maintain strong working relationships with internal and external stakeholders; able to effectively communicate issues, actively engage and influence, and work collaboratively as a team member

  • Effective organizational skills with a strong attention to detail while managing multiple projects or workstreams

  • Excellent verbal and written communication skills with the capability of building compelling presentations

  • Self-starter: demonstrated initiative and willingness to take ownership and learn

  • A creative thinker who is comfortable working with ambiguity, ability to multi-task, prioritize workload and work in a fast-paced environment

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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