Manager, Learning & Development
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Are you passionate about facilitating engaging learning experiences that drive real results in a fast-paced environment? Do you thrive on collaborating with stakeholders to understand their unique needs and translate them into impactful training solutions? If so, Loblaws Companies Limited has an exciting opportunity for you!
We are seeking a highly motivated and experienced Learning & Development professional to support the growth and development of our colleagues. In this role, you will be instrumental in facilitating leadership development workshops to the enterprise and supporting the growth and development of our Store Support colleagues across various business units (such as Human Resources, Finance, Marketing, Loblaw Brands, Merchandising, and more).
What You'll Do:
Facilitation & Delivery: Facilitate workshops using various modalities (in-class, virtual). As the lead facilitator of our enterprise Leadership Development offerings, this role is responsible for the facilitation of workshops at all levels of the organization.
Needs Analysis & Strategy: Partner with business and HR stakeholders in the Store Support function to understand business needs and translate them into comprehensive learning strategies. Consult with internal HR business leaders to assess performance gaps and respond to business needs through creative and innovative learning programs.
Content Development & Customization: Develop and update training materials (course outlines, slides, participant materials, job aids, quick reference guides, eLearning, video) based on business priorities and learner feedback. Customize learning assets to align with specific business needs and update them based on feedback.
Evaluation & Reporting: Implement robust evaluation strategies to measure the effectiveness of learning programs against key performance indicators. This includes pulling reports, analyzing data, and working closely with the business to drive uptake in courses and demonstrate tangible business impact.
Stakeholder Management: Work with external training providers (when necessary) to ensure training solutions are consistent with Loblaw standards and meet the needs of the learner. Develop and present compelling learning solution recommendations to client groups and key partners, gaining consensus and buy-in.
Continuous Improvement: Stay abreast of industry trends and best practices in learning and development, actively seeking out and evaluating emerging technologies and approaches. This includes collaborating with vendors and internal cross-functional teams to understand upcoming innovations in learning and proposing relevant solutions to the business.
Culture Champion: Provide guidance and support to colleagues at all levels, fostering a culture of continuous learning and development. Demonstrates Loblaw’s culture and core values on a consistent basis.
What You'll Need:
Education & Experience: Post-secondary education with specialization in training, performance consulting, adult education, human resources, or organizational development or equivalent experience.
Minimum 4-5 years' experience facilitating leadership development training for large organizations and designing and developing learning solutions for adult learners.
Facilitation Skills:
Skilled facilitator - you listen more than you tell.
Agile and perceptive - able to pick up concepts and materials quickly.
Learner centric - able to create a positive and inclusive learning environment.
Responsive - able to flex style and delivery to adapt to learners' needs.
Consulting Skills: The ability to act as a trusted advisor to the business, proactively identifying learning needs and proposing innovative solutions, even when they fall outside of traditional approaches. This includes a keen understanding of when to leverage various learning modalities, such as e-learning versus in-person workshops, for maximum impact.
Communication & Interpersonal Skills: Exceptional verbal and written communication skills. Ability to communicate with all colleagues up, down and across the organization. Ability to build strong partnerships and work collaboratively to influence
Analytical Skills: Strong analytical skills with the ability to interpret data, generate insights, and translate them into actionable recommendations.
Technical Skills: Ability to adapt to and work with Learning Management systems. Strong Microsoft Office Skills (PowerPoint).
Travel: May require occasional travel across the GTA and Canada (~25%).
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.