Digital & Ecommerce

Manager, Growth Strategy & Planning

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Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

The Shoppers Drug Mart (SDM) Digital team's mission is to be the best in convenience, making it easier to feel, look, and live better. Whether it's the beauty products, including virtual try-ons, to personal care, health, baby, and electronics — we offer our customers the same convenience that they are used to in-store, digitally. Or our digital Health platform that empowers patients to manage their health at their fingertips with convenient online services, including prescription refills, pharmacy service appointment bookings, and booking/prescription management. Our ongoing commitment to innovation across our web and app experiences is dedicated to making the Shoppers Drug Mart digital experience even better for our customers and patients, each and every day.

Reporting to the Senior Manager, Digital Strategy and Planning – Shoppers Drug Mart, you will be a key team member responsible for driving growth across our Digital Health and e-commerce businesses by leveraging insightful data analysis to inform strategic and tactical plans. While your primary focus will be leading analytics for Digital Health, you will also be supporting various eCommerce initiatives. In this role, you will collaborate closely with cross-functional teams and mentor an Analyst, ensuring the successful execution of your team's analytical vision and driving impactful results across both business areas.

What You’ll Do

  • Support the Digital Health and SDM eCommerce business through various levers in order to achieve annual sales and margin targets; build plans and forecasts to achieve these targets (annual, monthly)

  • Identify growth opportunities in Digital Health by translating actionable insights from diverse data sources, such as web analytics and patient behaviour, to drive patient acquisition and engagement outcomes

  • Lead, design and implement actionable strategies (e.g. A/B testing, customer segmentation, personalization) that drive business decisions, improve operational efficiency, and improve the customer experience

  • Promote a data-driven culture across the different teams, aligning analytical insights with business objectives

  • Collaborate closely with various teams throughout the organization, such as business stakeholders, Product, Marketing, Design, and Research, to understand their needs and translate them into strategic outcomes

  • Manage an Analyst, providing coaching, mentorship, and guidance

  • Present and share insights, build relationships, and partner with numerous teams across Loblaw Digital and Shoppers Drug Mart to continuously improve SDM Digital

Does this sound like you?

  • 3-5 years of experience in the healthcare sector, ideally within a management consulting, strategy, or growth capacity role

  • 1+ years of experience managing and developing direct reports

  • You have experience in leveraging data and analytics to drive insights and product success

  • You have strong relationship-building skills and have a proven ability to collaborate effectively within a matrixed organizational structure, engaging seamlessly with cross-functional teams

  • You have a strong ability to deal with ambiguity, self-organize, prioritize, and be proactive in managing multiple tasks with a focus on business results 

  • Critical Thinking Skills – able to structure ambiguous problems, form hypotheses, build plans to solve problems and have a POV on the “So What?” of the questions we’re trying to answer

  • Analytical Skills – able to utilize SQL and Excel to pull and analyze data; experience with data visualization tools (e.g. Looker) is a plus

  • Communication Skills – able to simplify complex ideas into simple messages through slides or verbally in front of Senior audiences

  • Project Management Skills – able to spearhead multiple initiatives across large cross-functional teams through relationship building, collaboration, and staying organized

  • Acts like an Owner – takes accountability, self-prioritizes to maximize impact, and can make decisions/trade-offs that will improve the business

How You’ll Succeed: 

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. 

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.