Finance

Manager, Customer Service, Accounts Receivables

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Location:

1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Customer Service – Manager, Accounts Receivable Inquiries

Loblaws Companies Ltd. is currently seeking highly motivated candidates to fill the position of Manager, Customer Service in Accounts Receivables within our Enterprise Business Services team.  This position interacts with internal and external customers to provide information in response to accounts receivable inquiries.  The manager will be responsible for managing a staff of customer service clerks, triage escalated issues and involved in managing process improvement initiatives to better serve the customers.

Key Responsibilities

  • Managing database records and preparing status reports on customer service issues to executives
  • Communicating with stores and business and external partners risks, issues and opportunities
  • Lead process improvement initiatives to increase productivity and efficiency; set process standards where appropriate
  • Work with technology teams to develop and implement automation and AI strategies
  • Identify Key Performance Metrics across the team and provide key data and reporting requirements to upper management.
  • Maintain relationships with other internal departments as well as client base to improve business performance.
  • Lead the Customer Service Experience for MediSystem Pharmacy and Shopper’s Drug Mart, through goal setting, monitoring performance and overseeing workflow to build a customer and colleague centric culture

Requirements and Skills

  • Previous applicable industry experience, minimum 3 years or a combination of education and managing experience.
  • Strong written and verbal communication skills
  • Possess a customer centric mindset and have ability to negotiate positive outcomes for both the business and the customer while maintaining emotional intelligence and patience
  • Strong organization and time management skills, with the ability to prioritize and multitask daily activities in a fast-paced environment.
  • Analytical, technical, and problem-solving skills
  • Strong interpersonal and collaboration skills with ability to develop strong relationships
  • Ability to delegate work and follow up for completion
  • Flexibility and ability to adapt quickly to changes and lead teams through these changes
  • Strong working knowledge with Excel/Word/Outlook/Teams working in a Windows environment.
  • Familiarity with SAP, HighRadius and Microstrategy systems considered an asset.
  • Ability to work independently or as part of a larger team
  • Self-motivated and agile to work remotely when possible

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$68,000.00 - $93,500.00 / 68.000,00$ - 93.500,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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