Manager, Client Operations

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

The Client Operations Manager is an organized and detail-oriented professional responsible for overseeing the successful execution of campaigns. They serve as the primary liaison between clients and internal teams, ensuring seamless collaboration, high-quality service, and measurable results.

Responsibilities:

• Client Relationship Management: Build and maintain trusted relationships with clients by guiding them through campaign processes, providing top-tier service, and ensuring alignment with their business objectives.
• Project Management: Oversee end-to-end campaign execution, managing multiple work streams, coordinating stakeholders, and ensuring timely and high-quality deliverables.
• Account & Stakeholder Coordination: Act as the main point of contact for clients and internal teams, facilitating communication, setting expectations, and proactively addressing challenges
• Timeline & Budget Management: Develop and manage project timelines, ensuring deadlines are met while keeping campaigns within budget and aligned with client expectations.
• Risk Management: Identify potential risks or roadblocks in campaign execution and develop proactive solutions to maintain smooth operations.
• Cross-Functional Collaboration: Work closely with sales and operational teams to ensure alignment and seamless campaign execution.
• Process Improvement: Continuously assess and refine internal processes to improve efficiency, enhance client experiences, and support business growth.

Qualification:

• 2-4 years’ experience of client relationship management and strategic account planning in digital media.
• Previous experience working with clients and agencies.
• Experience using CRM systems (i.e. Jira, Salesforce)
• Strong project management skills with the ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and presentation skills, with the ability to convey complex ideas clearly and concisely.
• Collaborative and adaptable nature, with the ability to work successfully with cross-functional teams.
• Detail-oriented, highly organized, and analytical.
• Resourceful, self-starter and proactive.
• High proficiency in computer applications such as GSuite and Microsoft suite of Outlook, Excel, Word, PowerPoint and Teams.
• Related experience in University or College in Media, Marketing, Business, or related field.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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