Digital & Ecommerce

Director, Product Design

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Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

At Loblaw Digital, Media & Loyalty we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems to make a significant and lasting impact on Canadians.

The impact you'll make

Loblaw Advance is our in-house Retail Media Platform that powers all of our digital marketing and promotional experiences across all of our owned and 3rd party digital channels. As the Director of Product Design on Loblaw Advance, your goal is to lead the strategy and design of complex B2B products, back-end tools, and customer-facing experiences that enable our advertisers to connect with their customers in the right place at the right time. You'll manage a high-performing team of Product Designers that create elegant, delightful, and valuable experiences that power personalization and customization for our clients and customers. You'll navigate and influence our teams and leaders to connect the dots across design teams, lines of business, and our customers.

What you'll do

  • Lead a team of rockstar Product Designers in crafting elegant, user-friendly experiences for our B2B platform, back-end tools, and customer-facing features
  • Be a strategic partner, collaborating closely with Product, Engineering, Program Management, and Marketing to ensure design is at the forefront of our platform's evolution
  • Cultivate a culture of design excellence, fostering best-in-class UX, service design, and design systems practices
  • Champion your team's growth, providing mentorship, guidance, and opportunities for them to thrive and advance their careers
  • Be a customer advocate, obsessed with understanding their needs and translating them into delightful, data-driven experiences
  • Build bridges and influence stakeholders, effectively communicating the value of design across Loblaw Digital and beyond

Does this sound like you?

  • Team Champion: You build trust, inspire collaboration, and empower your team to do their best work
  • Candid Collaborator: You provide clear, direct feedback and navigate challenging conversations with optimism and respect
  • Critical Thinker: You're curious, analytical, and always seeking data-driven solutions to complex problems
  • Conductor: You're organized, accountable, and excel at managing multiple priorities while advocating for your team's well-being
  • Coach & Connector: You're passionate about fostering an inclusive environment where everyone feels supported and empowered to grow

Ideal Experience:

  • 8+ years of experience in Product Design, with at least 3+ years leading and managing high-performing design teams
  • Direct and applied experience leading Product Design practices in the Advertising Technology, Retail Media Networks, Commerce Media Networks or Programmatic Advertising
  • Proven track record of designing and shipping successful B2B and/or Retail Media products
  • A portfolio showcasing your design leadership, strategic thinking, and ability to craft elegant, user-centered solutions for complex problems

    Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

    If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

    We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
     
    Please Note:
    Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.