Director, PC Express (PCx) Operations (18 Month Contract)
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
The Director of PC Express (PCx) Operations overseas PCx Operations across the Super.Market divisions banners including Loblaws, Zehrs, Market Franchise, Provigo, Fortino’s and Wholesale and ensures the PCx team delivers exceptional service to our customers. Please note that this position is an 18-month contract.
In this position you would be responsible for overseeing the performance of PC Express in each location, ensuring the execution of standard operational processes & innovations, focusing on key performance indicators for each store, including store engagement, sales, operational execution, cost control and optimizing efficiencies. Drive the PCX strategy within the store operations environment and provide input for improving the customer and colleague experiences. Also, participate as part of the operations leadership team alongside the RVPs and Group Directors.
Responsibilities:
- Oversee operational execution of online grocery (e.g. PC Express).
- Develop operational strategies to meet OSAT, sales and labour objectives.
- Lead a team of PCX Specialists across the country, setting objectives and collaborating on plans for improving store and regional performance.
- Partner with operational leadership teams in the field to share metrics, store performance and collaborate on strategies for improvement.
- Ensure successful execution of programs and initiatives.
- Collaborate with the Loblaw Digital team on new initiatives and improvements that will drive sales and improve the customer experience. Also engage cross functionally with Supply Chain, Merchandising, IT and Marketing.
- Develop initiatives designed to increase employee engagement, improve labour productivity, and improve in-store colleague experience.
- Perform financial and on-site operational reviews of services, analyzing and comparing budgets to actual data for order volumes, order fulfillment rate (in-stock), items per order, picking rates, labor usage, customers, and the overall economics of the cost impact as a % of sales for the PCx business
- Provide weekly and periodic updates to senior leaders in the business.
- Responsible to understand the competitive landscape and provide input into formulating competitive strategies to drive the online business.
Job Qualifications
- 7+ years’ retail operations experience for large retail chains, grocery store operations experience is preferred.
- Post-secondary education in Business Management or a related discipline.
- Ability to travel across the country.
- Working knowledge of process improvement and supporting methodologies.
- Strong interpersonal skills, including developing relationships with internal and external partners.
- Demonstrated ability to work autonomously in a highly demanding environment.
- Strong attention to detail and exceptional organizational skills.
- Experience in retail operations with P & L accountability.
- Demonstrated leadership skills with ability to coach and develop strong interactive teams
- Strong problem solver with analytical skills and financial acumen with the ability to make sound decisions under rapidly changing conditions.
- System skills (familiarity with in-store systems such as SAP, POS) and Microsoft Suite.
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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