Department Manager - Franchise

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.  Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.

At No Frills, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

Provide excellent customer service to our shoppers, including greeting customers, smiling and making eye contact. 

Make the customer’s needs your priority whenever on the sales floor or answering the phone.

 Help customers find product locations.

 Accurately answer customer questions about products and store policies.

Take initiative to constantly learn about products, product location and policies.

Resolve customer complaints in a fair and tactful manner.

Assist with placing and picking up special orders.

Answer phones by third ring.

Provide excellent internal customer service to all staff members, maintaining an attitude of goodwill toward yourself and others.

Help to create a work environment that is cooperative, fun, productive, and safe, and that focuses on solutions instead of problems.

Ensure smooth operations of the Front End

Ensure that store is opened and closed following established procedures; assisting cashiers with opening/closing duties.

Set accuracy and labor goals for department, review weekly, monthly and quarterly reports and plan corrective action as needed.

Develop and implement approved short and long range department goals.

Maintain Front End logbook

Ensure accuracy and security of all cash received through front end, by upholding money handling procedures, checking cashier deposit paperwork and giving feedback to cashiers on over/shorts.

 Schedule coverage of cashier shifts.

 Provide back-up cashiering in busy periods and as needed to cover absences.

Develop and maintain cashier training system. 

Develop, maintain and update cashier training manual.

Ensure adequate register supplies are available.

Ensure cashiers are aware of price changes, specials, and all changes in store policies and procedures affecting cashiering.

Coordinate tasks and projects for cashiers when there are no customers to check out.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our employees, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.    

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “No Frills” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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