Retail

Deli Manager

Fortinos
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Overview:

To ensure the efficient functioning of the deli department, providing customers with the best quality of deli, cheese and pasta products, ensuring courteous, timely customer service.

passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

  • Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
  • To direct and supervise all deli staff to secure efficient and courteous customer service;
  • To order deli/cheese and pasta products and supplies;
  • To be responsible for organizing and setting up the department, ensuring proper signage is received, made up and put up correctly;
  • To ensure all price changes are processed and “special” items are identified;
  • To maximize sales and gross profit, ensuring sales’ goals and budgets are met;
  • To organize any damages and be responsible for ensuring all returns are taken care of;
  • To train new employees;
  • To schedule all deli clerks ensuring the strict control of wage costs;
  • To interpret and administer Company policy and ensure compliance with the union contract;
  • To ensure the maintenance of equipment and the safety and sanitation of the department;
  • To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times.

The Ideal Candidate Would Possess:

  • Exceptional customer service skills
  • The ideal candidate must possess a minimum of 2-5 years’ deli experience in a retail grocery environment.  Previous management experience a definite asset;
  • Flexibility to work a variety of hours including days, evenings, and weekends;
  • Ability to work in a fast-paced environment, under pressure;
  • Excellent organization, communication and interpersonal skills.

How You’ll Succeed: ​
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.  ​
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.​
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NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.