Coordinator, Customer Service (Contract)
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
We are currently seeking highly motivated candidates to fill the position of Coordinator, Customer Service (contract) within our Enterprise Business Services team. The coordinator plays a key role in delivering a high level of customer service and ensuring the accuracy of account-related processes within a fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound emails and calls related to customer account inquiries from internal and external customers.
- Collaborate with data operation teams to ensure accurate implementation and maintenance of customer data.
- Coordinate with internal teams to support account inquiries and issue resolution
- Maintain and update customer account information within internal systems, including Access Databases
- Identify opportunities for process improvements and contribute to operational efficiencies
- Provide backup support for weekly reporting and data upload processes
- Provide backup support for card printing and related inquiries
- Generate and distribute weekly account statements to stores
- Respond to internal requests and provide cross-functional support as needed
- Perform other duties as assigned based on business needs
Requirements and Skills:
- Previous experience in customer service is mandatory
- Experience with SAP is considered an asset
- Strong verbal and written communication skills
- High attention to detail and problem-solving abilities
- Strong time management and organizational skills
- Proficiency in Microsoft Office Suite (Excel/Word/Outlook/Teams) in a Windows environment
- Ability to work with multiple systems and manage data accurately
- Team orientated with a positive and collaborative attitude
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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