Analyst, People Process & Technology

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Become a pivotal force in shaping the future of learning at Loblaw! This role is for a curious and critical-thinking problem-solver eager to dive deep into Workday Learning, optimizing our platform to empower over 200,000 colleagues. You'll join a highly collaborative team, working hand-in-hand with our Learning & Development experts, where continuous skill advancement and shared Workday expertise are championed every day.

Please note that this Colleague will be expected to be onsite at our Brampton office for 4 days a week.

What you'll do:

• Build and cultivate partnerships with business COEs, and cross-functional teams
• Contribute to the development and prioritization of our Learning Technology roadmap, working closely with Centers of Excellence to identify and address key business needs
• Plan, scope, and deploy enhancements to our Workday Learning system to ensure compliance and a positive employee experience
• Lead discovery, requirements gathering, design, development, testing and change management of Workday solutions for Learning
• Participate and lead components of Learning projects and new deployments; this may include design, testing, configuration, change management support and hypercare activities
• Reduce the number of employee inquiries related to Learning by implementing enhancements and break fixes and improving the clarity of self-service documentation
• Break down strategic problems, and analyze data and information to provide subject matter insights and recommendations
• Recommend and implement solutions based on issue analysis and business impact
• Develop solutions based on an understanding of the business strategy and team member needs, ensuring solutions return shareholder value and business results
• Conduct research using Workday’s online courses and Community forum on various documentation and configuration to provide SME support
• Promote reporting automation, self-service, and a culture of data-driven decisions
• Work independently and regularly handle non-routine situations and system anomalies
• Commitment to promoting a workplace of inclusiveness and belonging

What you bring:

• 1-3 years of Workday experience, Workday Learning is highly preferred
• Experience and understanding of backend configuration to ensure system integrity to optimize performance is considered an asset
• Strong project management, verbal & written communication skills
• Ability to influence design decisions based on knowledge of Workday capability 
• Knowledge and experience with the Workday Deployment Methodology / SDLC (e.g., Plan, Design, Build, Test, Deploy, Support) 
• Proven ability to manage and prioritize support tickets and caseloads efficiently using platforms such as Jira and ServiceNow.
• Willingness and curiosity to learn and expand knowledge within the Workday space
• Excellent analytical skills with a passion for solving complex problems and providing high levels of service to our client groups
• Proven ability to work independently and collaboratively in a cross-functional team environment, with a strong sense of ownership and accountability. 

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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