Administrative

Analyst, Loyalty Program & Member Experience Insights - Co-op

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Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Term Length: 8 months

Term Start: May 5, 2025

Term End: December 19, 2025
 

As of October 15, 2024 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 1 day a week, while spending the other 4 days in the office (to be determined by each business unit).

Whether shopping for your favourite foods, daily essentials, or little indulgences, the PC Optimum loyalty program helps Canadians live life well by delivering unparalleled customer value and utility through personalized offers, rewards, and experiences. As part of the Loyalty Team at Loblaw, you will be part of a group that drives the future direction of Canada's largest and most loved loyalty program.

As an Analyst, Loyalty Program & Member Experience Insights - Co-op you will work on the team responsible for long-term strategy, ongoing planning, and performance measurement of the PC Optimum loyalty program. You will leverage your passion for customers and analytical skills to uncover and report on customer and loyalty program insights.

Please note this position is based out of Loblaw's Downtown Toronto office (500 Lake Shore Blvd W). The incumbent will be expected to work in the office 4 days per week, and virtually for 1 day per week.

What you'll do

  • Using SQL, analyze a broad range of data sources (e.g., transactional, digital, sentiment) to uncover valuable insights about the PC Optimum program and its members
  • Support consumer research executed through email surveys deployed to the PC Optimum member base
  • Prepare reports, and presentations on the performance of the PC Optimum program with a focus on progress against objectives and key results (OKRs)
  • Work closely with the broader Loyalty Strategy team to support strategic projects with diagnostic analytics and measurement
  • Across all the above responsibilities, collaborate with cross-functional stakeholders including but not limited to Loblaw Digital, Loblaw Technology & Analytics, Loyalty Marketing, Loyalty Portfolio Management, Loyalty Partnerships, and more

What you’ll need

While you will be working predominantly in SQL, your technical ability to code will likely not determine your success in this role. The loyalty data we work with is exceptionally broad (e.g., ranging from item level, raw transactional data to PCO app visits) and the nature of your analytic projects will often be highly ambiguous. For this, we’re looking for candidates who can think critically, are self-starters, comfortable with ambiguity, and eager to dive headfirst into our complex data-set.

As Must Haves:

  • You are currently working towards a university degree in Business, Analytics, Engineering, Math, Science or any other quantitative field
  • Proven analytics skills: conceptualizing, analyzing, and deriving insights from large data sets
  • Experience with SQL
  • Experience with data-visualization tools (e.g., Looker)
  • Proficient experience with Microsoft Excel (e.g., Pivot Tables, vlookup, Power Query)
  • Can create visually engaging slides in PowerPoint using linked data
  • Able to communicate effectively to internal and external stakeholders in writing and in person

As Great Additional Assets:

  • Experience working with big data using SQL (e.g., Bigquery, Teradata)
  • Experience working with loyalty, transactional, retail, and/or other customer-centric datasets

Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a competitive pay program and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Temporary (Fixed Term)



Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.