Manager, Inbound Transport

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

The Inbound Transport Manager leads the team of analysts who oversee day to day operations of pick-up programs while supporting the Sr. Manager, Inbound Transport in strategic initiatives. The successful candidate will bring proven experience in quickly adapting to new environments and creating a positive working environment for all colleagues while achieving positive results.   

What you'll do:

• Lead transport operations encompassing inbound transport with a strong focus on customer service
• Develop relationships with Customers and Carriers, with a service, performance and partnership focus
• Responsible for effective labour planning and execution, including both LCL and 3rd party carrier partners
• Continually seek out and capitalize on opportunities to improve all aspects of operations in a multi-department environment and services provided to customers.
• Provide direction to XDOCK site management teams regarding transport operations and shipping freight outbound
• Plan, organize and deploy available labour and resources to meet budget and service levels.
• Investigate performance issues and complaints regarding servicing customer programs
• Develop process improvement initiatives to promote productivity gains, reduction of costs and new methods of doing business.
• Work collaboratively within the network to innovate and develop opportunities
• Be the model through our Blue Culture Journey

What you bring: 

• 3 to 5 years in a transportation operations role, with 2-3 years leading direct reports
• Prior Customer Service experience required with a demonstrated commitment to exceptional customer service. Prior experience (1-2 years) in Customer Service, Escalation Management is preferred
• Post-secondary education in Supply Chain Management an asset
• Planning experience is an asset
• Strong focus on customer communication and relationship management
• Strong ability to motivate and develop a team of analysts
• Ability to plan, organize and prioritize a heavy workload
• Strong analytical skills, with the ability to implement processes to optimize efficiencies
• Computer skills, including MS office programs, WMS, CRM tools (Salesforce) and other related systems required
• Flexibility to work irregular or extended hours including nights, weekends and holidays as needed
• 25% travel required

Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

Employment Type:

Type of Role:

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.    

Please Note:  
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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